Effective Date: 1 January 2026
At Online Sanik Canteen, we understand that plans can change. This Cancellation Policy explains when and how orders and services can be cancelled through our app.
By placing an order, you agree to this Cancellation Policy.
Orders can be cancelled before dispatch for a full refund.
Once an order is dispatched or out for delivery, cancellation is not allowed.
Cancellation availability depends on store preparation status and delivery assignment.
To cancel an order:
Open the Online Sanik Canteen app
Go to My Orders
Select the order you want to cancel
Tap Cancel Order and confirm
If cancellation is unavailable in the app, please contact support:
📧 support@onlinesanikcanteen.com
Service and rental bookings can be cancelled before confirmation by the service provider.
Once a rental or service has started or been delivered, cancellation is not permitted.
Late cancellations may attract cancellation charges as per provider policy.
We reserve the right to cancel orders due to:
Product or service unavailability
Pricing or listing errors
Store closure or operational issues
Suspected fraudulent activity
Force majeure events (natural disasters, strikes, etc.)
In such cases, a full refund will be issued.
Approved refunds are processed to the original payment method
Refund processing time: 5–7 business days
Bank or wallet processing time may vary
If delivery fails due to incorrect address or user unavailability, the order may be cancelled without refund.
Re-delivery may be attempted at the discretion of the store or delivery partner.
Online Sanik Canteen reserves the right to modify this Cancellation Policy at any time.
Changes will be effective once updated in the app.
For cancellation-related queries, contact:
📧 support@onlinesanikcanteen.com
