Effective Date: 1 January 2026
At Online Sanik Canteen, we strive to deliver your orders quickly, safely, and efficiently. This Shipping Policy explains how we process, handle, and deliver your orders placed through the app.
By placing an order, you agree to this Shipping Policy.
We deliver to locations nearby your area, as detected by the app’s smart location system.
Delivery availability may vary based on store location, stock, and serviceability.
Orders are typically processed within 1–2 hours of confirmation, depending on product availability and store preparation time.
Orders placed during peak hours or outside store working hours may experience delays.
Delivery time depends on:
Distance from store to your location
Product availability and preparation time
Traffic, weather, or unforeseen delays
Estimated delivery time is displayed in the app before order confirmation.
Delivery charges, if applicable, are displayed at checkout.
Some orders may qualify for free delivery based on promotions or order amount.
You can track your order status in real time via the Online Sanik Canteen app.
Updates include: Order Received → Processed → Out for Delivery → Delivered.
Our delivery partners will attempt delivery to the address provided.
If delivery fails due to:
Incorrect address
User unavailability
Other reasons beyond our control
The order may be returned to the store, and refund or re-delivery policies will apply as per our Refund/Cancellation Policy.
All deliveries are handled with care to maintain product quality, especially perishable items like fruits, vegetables, dairy, and non-veg items.
Users are advised to inspect delivered items and report damaged or missing products immediately.
For rentals, delivery or pickup will be arranged according to the provider’s schedule.
Users are responsible for timely receipt and return of rented items.
Online Sanik Canteen reserves the right to modify this Shipping Policy at any time.
Changes will be effective once updated in the app.
For shipping or delivery-related queries, please contact:
📧 support@onlinesanikcanteen.com
